Products purchased on the Website are delivered to mainland France and the European Union using the French Post Office parcel service (not signed for). This is a 48 hour service for mainland France (4 days for Andorra) and a 5–8 day service for the rest of the European Union. The delivery times offered on the Website are given as indications and may vary depending on the destination. The Website does not accept any responsibility for delivery times longer than those mentioned above, due to postal services or transport methods.
Products purchased on the Website are delivered to mainland France and the European Union by the French Post Office. Depending on the destination, the following 'Colissimo' parcel services are available:
- 'Colissimo Domicile' (Home Delivery) without signature,
- 'Colissimo Domicile' (Home Delivery) with signature,
- 'Colissimo Relais' (Pick up from Post Office),
- 'Colissimo Relais PickUp' or 'Consigne PickUp' (Pick up from delivery point).
This is a 48 hour service for mainland France (4 days for Andorra) and a 5–8 day service for the rest of the European Union. The delivery times offered on the Website are given as indications and may vary depending on the destination. The Website does not accept any responsibility for delivery times longer than those mentioned above, due to postal services or transport methods.
Products are delivered to the delivery address provided by the customer when the order is placed. The delivery times indicated are average times and cover the time taken to process, prepare and send the order.
If you select the 'Colissimo Domicile' (Home delivery) without signature, the parcel will be left in the letter box at the recipient's address. If your letter box is located away from your front door, its security is your responsibility. If the letter box's dimensions are not large enough for the parcel, the delivery person will deliver it to the door. The parcel will be given either to the recipient or a person connected to him/her, either living at the address or nominated by the recipient. It can also be given, at the discretion of the post office, to a person who has permission to collect it or to an identified third party.
If a parcel cannot be delivered due to the dimensions of the letterbox, and/or the absence of the recipient, there may be a second attempt at delivery the next day, or a card will be left by the delivery person. This card will indicate the details of the post office where the recipient will be able to pick up the parcel. Any Product taken to a post office will be given to the recipient or his/her representative duly empowered as such, on presentation of ID and against a signature. The duration a parcel will be held is 15 consecutive days. This duration does not include the day of the original delivery attempt. After this 15-day period, the parcel will be returned to the Company. If the parcel is returned to the Company as a result of non-receipt by the purchaser, any new delivery of the order will be subject to delivery charges.
The Customer will receive an email containing the parcel's tracking number in order to track its progress by connecting to the website http://www.laposte.fr/particulier/outils/suivre-vos-envois.
If the Colissimo tracking service indicates that the parcel has been delivered but the Customer has not received the parcel or if the parcel is delayed in comparison with the advertised timelines by the transporter, the Customer must contact the post office and make a complaint directly, but under no circumstances can the Company Les Petits Chaussons be held responsible for the loss or theft of a parcel, thus no compensation or replacement will be possible.
Rates for Mainland France: from €4.90 incl. VAT with the Colissimo Relais La Poste service or the Relais PickUp or Consigne PickUp services. Delivery costs in Mainland France are free on orders of €75 or more, using the Colissimo Domicile without signature service.
European rates: from €11.50 incl. VAT for the listed European countries. On orders of €150 or more, delivery is free, using the 'Colissimo Domicile' (Home Delivery service without signature.
If a parcel is returned by the transporter to the Company for one of the following reasons: "no longer at this address", "holding period exceeded", or other reason for which the Customer is responsible, the Company will request the fee for a second delivery of the parcel from the Customer. If the Customer refuses, the order will be cancelled and the Company will refund the order, minus a handling fee, which will include as a minimum the cost of the first delivery.